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Questions about NAB? Good. It means you are using it. Start with the common ones below. If you still have questions, we are one message away.
Still stuck? We got you.
We read every message. No bots. No ticket numbers. No waiting three days to be told to restart the app. Just send us a note and we will sort it out.
Send us a messageCommon questions
This is the whole point of NAB. Go to Settings, tap your household name, and you will see an invite code. Send it to whoever you want to add. They open NAB, tap "Join a household", enter the code, and you are sharing a budget. Takes about 30 seconds.
Tap the + button. Type the amount. Pick a category. Hit save. That is genuinely it. We are a little proud of how simple this is. The whole thing takes about 10 seconds, which is less time than it took you to read this answer.
Your data is yours. Always. Go to Settings, tap "Export data", pick a date range, and hit Export. You get a CSV file you can save, email, or open in any spreadsheet app. No restrictions, no premium tier, no hoops.
Yes. We built NAB for the whole world, not just one country. Go to Settings, tap "Country and currency", and pick yours. It updates the display for everyone in your household. NAB supports one currency per household, so pick the one your family actually uses.
No. And that is the point. Your bank login stays with your bank. Your account numbers never touch our servers. You type in what you spent, which takes a few seconds and means you actually notice where your money goes. Turns out, paying attention is the feature most budget apps forgot to build.
Nothing bad. If your trial ends, NAB goes read-only. Everything you entered is still there. You just cannot add new transactions until you unlock the app. Your data stays for 30 days in read-only mode. If you come back, it is all waiting for you. If you want to leave for good, export your data first and it is yours to keep.
We will miss you. But no guilt trip. Go to Settings, scroll to the bottom, and tap "Delete account". It permanently removes your profile and all your household data. Cannot be undone, so export first if you want a copy. We hope you come back someday.
This happens. If you can still sign in, check Settings to see if you are still linked to your household. If someone removed you, ask them to share the invite code again and rejoin. If you cannot sign in at all, send us a message with the email you used to sign up and we will get you sorted.
Getting the most from NAB
Log it when you spend it
Standing in line at the coffee shop? Log it now. Sitting in the car after groceries? Log it now. It takes 10 seconds. If you wait until Sunday to remember what you spent on Tuesday, you will not remember what you spent on Tuesday.
Pick categories and stick with them
The more consistent your categories are, the more useful your history becomes. If coffee is "Dining Out" on Monday and "Groceries" on Friday, the chart is lying to you. Pick one and stick with it.
Check in once a week, not every day
NAB works best when you log daily but review weekly. Open the History tab on Sunday, look at where you are for the month, and move on. Obsessing over every transaction defeats the purpose of making this simple.